Billing & Cancellation (Paid Members)

Update Payment Info

Overview

How to update your credit card or billing details.

Where to find your billing settings

You can access all your billing details directly from your account dashboard. Here’s how:

1. Log into your B Better account on a desktop, as Billing & Subscriptions is not available through the app.
2. Click your name or profile icon in the top right corner.
3. Select “Billing & Subscriptions” from the dropdown menu.

[Insert screenshot of Billing & Subscriptions page]

You can also access this page directly using this link (while logged in).

How to change your payment method

If you’ve recently changed your credit or bank card, you can update your details in just a few steps from a desktop:

1. Go to the Billing & Subscriptions page.
2. Click on “Update Payment Info.”
3. Enter your new card details.
4. Click Save to confirm.

Troubleshooting failed payments

Sometimes payments don’t go through — here’s what you need to know:

• If a payment fails, our system will automatically retry up to 3 times over 15 days.
• If it’s still unsuccessful, your membership will be canceled automatically.
• To avoid interruption, we recommend updating your billing details right away.

Renewals & Billing Cycles

Overview

Understand how and when you’re billed.

Monthly vs. yearly billing

At B Better, you can choose the plan that fits your lifestyle best:

Monthly billing:

• Starter: $49/month
• Full-Access Monthly: $99/month

Payments are processed automatically every 30 days from the date you joined.

Yearly billing:

• Full-Access Yearly: $49/month (billed as $590 once per year)

Payments are processed automatically once every 12 months on your join date, saving you nearly 50% compared to monthly.

Refund policy details

Since you receive immediate access to the full membership library upon joining, we’re unable to offer refunds on any plan. This applies to both monthly and annual plans. You’re free to cancel your membership at any time, and your access will remain active until the end of your current billing cycle.

When you’ll be charged next

Your next billing date depends on the plan you selected:

• Monthly plans: Charged automatically every 30 days after your original join date.
• Yearly plan: Charged once per year on the same date you first joined or upgraded.

What happens after cancellation

Once your membership is canceled, you’ll be moved to the Expired Member level. Here’s what that means:

• Still included (for life):
  • Access to Monthly Live Q&A call replays
  • Access to Guest Expert Call replays
  • Access to free courses offered in partnership with B Better
  • Access to sneak peeks into all core courses through their intro module
• You will lose access to:
  • Courses, programs, tools, protocols, and content.
  • The private community (posting, commenting, messaging).

Your paid access will continue until the end of your billing cycle. After that, access to all member-only content will be removed automatically.

Cancellation & Pausing Your Subscription

How to cancel your plan

You can cancel your plan anytime. To cancel manually:

1. Log into your B Better account from a desktop.
2. Click your profile picture in the top-right corner.
3. Select “Billing & Subscriptions”.
4. Click “Cancel Subscription”.

Prefer we handle it for you? Email our support team at support@bbettermembership.com.

How to pause your subscription

Need a break? You can pause your membership for up to 3 months instead of cancelling. Pauses are handled manually by our support team.

To request a pause, email us at support@bbettermembership.com.

What happens when you pause:

• You won’t be charged during the pause.
• You’ll temporarily lose access to all B Better content and the community.
• You’ll still receive The B Better Insider to stay updated.
• Once the pause ends, your membership automatically resumes at your original rate, with full access restored.

Get Receipts & Invoices

Overview

How to download invoices from your dashboard.

Where to access past receipts

All your past payment receipts are stored safely in your account. To access and download on desktop:

1. Log in to your B Better account.
2. Click your profile icon in the top right corner.
3. Select “Billing & Subscriptions.”
4. Click “View Past Invoices” to see your full payment history.
5. Select the invoice you need and click “Print” (you can also save as a PDF).

[Insert screenshot of the Billing & Subscriptions page]

[Insert screenshot of the “View Past Invoices” page]

Common issues and how to resolve them

If you run into any trouble, here are the most common fixes:

• Can’t find a payment? Double-check that you’re logged into the correct account.
• Invoice not downloading? Try switching browsers or clear your cache.
• Payment didn’t go through? Update your payment info under Billing & Subscriptions and retry.