October 15, 2025 at 12:51 pm

Membership help

Sorry B I had to write here because I have no access to any other discussion even the one I posted yesterday I cannot see it and I have no notifications both emails and here and I cannot see older discussions I made. I even can’t attach pictures in this discussion because it will show nothing. I emailed the support team this morning and still no answer. I want to followup on the last discussion I posted for my son’s sinus and allergies and share some results before our appointment today with the Dr but I couldn’t find anything yesterday. If I go “home” it will ask me to “become a member” I have even no access to messages here

  • Bernadette_Abraham

    October 15, 2025 at 1:30 pm

    @Kkol I replied to your message yesterday. Here was my response to that thread:

    I’m not sure if you received our last few emails, but we announced that we’ve launched our new website/platform on Friday. With that, came a few technical issues which our developers have been tirelessly working around the clock to resolve.

    I apologize for the inconvenience, but rest assured we are working hard behind the scenes to improve your experience.

    Until the notifications and recent discussions features are re-enabled on the browser view, I can suggest a few temporary solutions.

    1) Download our B Better app (iOS / Android) instead of visiting B Better through the phone browser. The B Better app still has the notifications enabled and you can find your recent discussions on the Home tab.

    2) If you prefer the browser, then you can still access your recent discussions but it will require a few extra clicks to find it. You can click on your Profile on the “Home” tab (it’s a little person icon in a white circle next to “Hello Kkol”). You can also find it from “Members” in the Activity Feed (find your name), or click on your user name directly on this post and click “View Profile”. From there, you’ll see several tabs. Click on “Forums” to see your discussions, replies and favorites.

    Hope this helps, and thanks for your patience as we work to make these improvements.


    I also recategorized that thread after replying yesterday, so it got moved out of the “Ask Your Question” forum and into the “General Discussions” forum.

    Have you tried downloading and using the B Better app instead of accessing it from the web on your mobile phone or desktop? The app still has notifications and the “Recent Discussions” on the “Home” tab until we re-enable those features on the web version.

    Your previous discussion about your son’s sinusitis is located in the “Symptoms & Health Conditions” forum for future reference, and you can get to it by clicking here.

    And all of your discussions/replies can be found in your profile (click on your user name) under “Forums”. Click here to view all of your past discussions.

    Also, one more technical tip… If your “Home” tab on desktop/mobile is taking you to the non-member’s home page, please try clearing your cache. That should hopefully do the trick and start showing you your personal dashboard.

    Hope that helps (and hope you see this!). I’ve asked my support team to email you with the same info.

    Thanks for your patience as we continue to make improvements.

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