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23andme
Hi B.
My genetics raw data has been with 23andme since 2021. In March 2025, the company filed for bankruptcy and it also had a customer service data breach. Today, I received the attached email. It’s not from 23andme but from 23andmebankruptcynoticing@noticing.ra.kroll.com offering to lodge a claim. I do I know if this email is legitimate or not.
Do you know much about the breach and 23andme customers claiming compensation
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2 Replies
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@naslam1603 I did hear about the data breach that compromised customer data back in 2023 but wasn’t aware of the lawsuit. I did a bit of research and yes, it does seem legitimate.
23andme even issued a legal statement on their website (found in the footer links under “Legal”), which you can find here.
You can verify the info and file a claim here before July 14 2025 if you:
1. Experienced harm (financial or otherwise) due to the 2023 data breach
2. Believe 23andMe owes you money for other reasons (e.g., services not delivered)
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Thanks B.
I haven’t been affected in terms of the two points. At the same time, the claim process is quite involved.
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