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 naslam1603
naslam1603
May 10, 2025 at 12:31 am

23andme

Hi B.

My genetics raw data has been with 23andme since 2021. In March 2025, the company filed for bankruptcy and it also had a customer service data breach. Today, I received the attached email. It’s not from 23andme but from 23andmebankruptcynoticing@noticing.ra.kroll.com offering to lodge a claim. I do I know if this email is legitimate or not.

Do you know much about the breach and 23andme customers claiming compensation

Gmail-IMPORTANT-INFORMATION-REGARDING-POTENTIAL-CLAIMS-RELATED-TO-23ANDME-HOLDING-CO.S-CHAPTER-11-CASES.pdf 135 KB PDF - Click to view
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  • Bernadette_Abraham

    May 10, 2025 at 6:34 pm

    @naslam1603 I did hear about the data breach that compromised customer data back in 2023 but wasn’t aware of the lawsuit. I did a bit of research and yes, it does seem legitimate.

    23andme even issued a legal statement on their website (found in the footer links under “Legal”), which you can find here.

    You can verify the info and file a claim here before July 14 2025 if you:

    1. Experienced harm (financial or otherwise) due to the 2023 data breach

    2. Believe 23andMe owes you money for other reasons (e.g., services not delivered)

    • naslam1603

      May 10, 2025 at 10:01 pm

      Thanks B.

      I haven’t been affected in terms of the two points. At the same time, the claim process is quite involved.

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